Soft Skills - Trainings & Certification Courses

Soft skills are considered behavioral competencies in people and also referred to as people skills or inter-personal skills. It's proven that over a long period of time in one's career, soft skills play a major role even when compared to the domain/functional skills for which one is employed. Especially for organizations dealing with customers in a face-2-face situation, soft skills of their employees play a crucial role. Not only that but even for organizations that do not have face-2-face dealing with customers abut connect through phone/email, the soft skills play a major role.

Given this, soft skills are generally given equal importance by employers in addition to functional skills. Just like functional skills, soft skills can also be taught and people can be trained to learn the soft skills. There are various forms of soft skills that include business communication skills, verbal communication skills, written communication skills, presentation skills, articulation skills, conflict resolution, negotiation skills, problem solving skills, listening skills, influencing skills, team building, etc. among 50+ such skills. People can learn these skills by observing their body language, eye contact, word usage, psychology aspects. There are numerous training programs available to teach each of these soft skills by carefully designed training material that includes case studies, situation analysis, role play, group exercises and other tips and techniques. Soft skills training along with behavioral training consumes anywhere from 40 %-60% of the allocated training budget in most companies.

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